We want to make sure you're happy with the purchase you've made. If for some reason you are not and want to make a change, you must take into account the following:

You have 90 calendar days from the day of purchase to make the change effective. Each case will be evaluated by the technical team to give an answer on the approval or denial of the request. You must make the shipment through COORDINADORA (consult the shipment item); In
case you use a different transporter, you will assume the cost.

The company has a period of 15 business days to respond (from receipt of the product). You must make the request through the email servicioalcliente@pinkfilosofy.com, attaching the photograph of the garment, your full name, your ID, the date of purchase and the description of the case to start the process.

Subsequently, you must go to the nearest store or a COORDINADORA point with the Pinkfilosofy invoice to send the garment to the name of Arboleda & Ortíz SAS. If you bought through WhatsApp you must carry out the same process.

If the request is accepted, the change or arrangement of the product is made and you will be notified by email. In this case, the brand assumes the shipping cost. If the request is denied, the company will contact you to communicate the reasons why the quality guarantee does not apply. The product will be returned to the initial shipping address at the buyer's expense.

You must present the invoice or the gift ticket to make the change effective. You must do so within 5 calendar days of purchase.

The product must not be modified or altered from its original state; It must be clean and with original labels.

Promotional or discounted garments have NO change. Therefore, the legal
guarantee will not be enforceable.

The changes that you make for reasons of taste (size, color or change of
garment) must be made within fifteen days of the purchase. The exchange may be made for a garment with a value equal to or greater than that paid. If it is for a lower value, a credit balance will be generated that will have to be redeemed in that same purchase; otherwise, it will not be returned.

The change will be subject to inventory availability. Promotional or discounted garments have NO change. Therefore, the legal guarantee will not be enforceable.

Note: If you bought a garment through WhatsApp and want to make a
change, you can contact the sales line (+57 318 342 1381) to coordinate the process. Through this channel you must send a photograph of the garment for the analysis of the case. Subsequently, you must send it for review and confirmation. If approved, the change is made and the shipment will be made cash on delivery. Otherwise, the garment will be sent back cash on delivery.

No changes will be made in the following cases:

• If the product is modified or altered from its original state.
• If the garment is damaged by use or washing. · If the client does not present an invoice for exchange, gift or original labels.
• If it corresponds to garments such as bathing suits.
• If they are discounted items.
• If more than 30 days have passed after the purchase.

Note: We will inform you through an email of the reason why the exchange or the guarantee does not apply, and the product will be returned to the initial shipping address, cash on delivery.

If you received an item that does not correspond to the purchase, you can inform us through the followingchannels to proceed with the management:

• Through our email servicioalcliente@pinkfilosofy.com
• Through our website www.pinkfilosofy.com in the "Contact us" form in the "Changes for quality" section.

You can request any of these options:

Money refund: Once the company receives the package, the money will be refunded within 15 business days. It is mandatory that you send your identity card number and the bank certification of the account to which the money will go.

Change of the product: You must carry out the procedure for the change within 15 calendar days after the purchase or receipt of the package. You can do it directly in the store or by contacting the email servicioalcliente@pinkfilosofy.com